Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss St Helens | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss St Helens is a GPhC registered online pharmacy weight loss clinic serving patients in St Helens, UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are the data controller responsible for your personal information. Our pharmacy operates as a regulated online clinic, providing weight loss consultations and dispensing services. Prescriptions are reviewed and approved by our registered pharmacist before any medication is dispensed. Once approved, delivery is completed within 1 working day.

2. What Data We Collect

We collect the following categories of personal data when you use our services:

Identity data: Full name, date of birth, and gender
Contact data: Email address, phone number, and delivery address
Health data: Medical history, current medications, weight, BMI, and information provided during consultations
Payment data: Transaction details processed securely through our payment provider
Technical data: IP address, browser type, device information, and website usage data collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment safely and appropriately
To provide pharmacist consultations and clinical oversight
To dispense and deliver prescribed medications to your address
To maintain accurate patient records as required by pharmacy law
To communicate with you regarding your treatment, orders, and account
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and website functionality

Our legal basis for processing health data is the provision of healthcare services and compliance with legal obligations. All other data is processed on the basis of contract performance or legitimate interests.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device.

We use the following types of cookies:

Essential cookies: Required for the website to function correctly, including secure login and checkout processes
Analytical cookies: Help us understand website traffic and user behaviour to improve our services
Functional cookies: Remember your preferences to personalise your experience

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery partners: To fulfil and track your medication orders
Payment processors: To handle transactions securely
IT and hosting providers: Who support our website and data storage infrastructure
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information

All third parties are required to handle your data securely and in accordance with UK GDPR. We do not transfer your data outside the UK without appropriate safeguards in place.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and pharmacy regulatory requirements. Financial records are kept for 6 years. Data is securely deleted when it is no longer required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our systems are regularly reviewed to maintain high security standards.

8. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or have a concern about how your information is handled, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant regulatory authority if you believe your data has not been handled appropriately.