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Terms of Service

Last updated: 22 July 2026

Terms of Service - Pharmacy Weight Loss St Helens

Pharmacy Weight Loss St Helens
GPhC Registration Number: 9012511
Effective Date: July 2026

Please read these Terms of Service carefully before using our online weight loss clinic. By accessing our services, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss St Helens is a GPhC-registered online pharmacy (GPhC No. 9012511) providing weight management consultations and prescription services to patients in St Helens and the surrounding areas of the United Kingdom. We operate in full compliance with General Pharmaceutical Council regulations and applicable UK law.

2. Eligibility

To use our services, you must be aged 18 or over and a resident of the United Kingdom. You must provide accurate, complete, and up-to-date personal and medical information during registration and consultation.

Our weight loss services are not suitable for individuals who are pregnant, breastfeeding, or have certain pre-existing medical conditions. Eligibility is determined by our prescribing pharmacist or clinician following your consultation. We reserve the right to decline treatment if it is not clinically appropriate for you.

3. Prescriptions

All prescription medications are issued only after a clinical assessment conducted by a qualified prescriber. No prescription will be issued automatically or without appropriate medical review.

You must answer all consultation questions honestly and completely. Providing false or misleading information may result in termination of your account and could pose a serious risk to your health. Prescriptions are valid for the period stated and cannot be transferred or shared.

We reserve the right to refuse, cancel, or amend any prescription where clinically indicated or where concerns regarding patient safety arise.

4. Payment

Payment is required in full at the time of placing your order. We accept major debit and credit cards. All prices are displayed in pounds sterling (GBP) and are inclusive of VAT where applicable.

We use secure, encrypted payment processing. Pharmacy Weight Loss St Helens does not store your full card details. Charges will appear on your statement under our trading name.

Prices are subject to change. Any changes will be communicated prior to processing your order.

5. Delivery

Once your prescription has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Deliveries are made via a secure, tracked courier service.

Delivery times may be affected by factors outside our control, including adverse weather, courier delays, or public holidays. We are not liable for delays caused by third-party delivery providers.

Medications will be packaged discreetly and in accordance with pharmaceutical standards to maintain safety, quality, and confidentiality.

6. Cancellations and Refunds

You may cancel your order prior to pharmacist approval. Once a prescription has been approved and dispensed, we are unable to accept returns or issue refunds for prescription medications under UK pharmacy regulations.

If your order is declined following clinical review, you will receive a full refund within 5 to 10 working days. If you believe an error has occurred, please contact us promptly and we will investigate.

Consultation fees, where applicable and clearly stated at the time of booking, are non-refundable once the consultation has taken place.

7. Medical Disclaimer

The information provided on our website and during consultations is for informational and clinical purposes only. It does not replace professional medical advice from your GP or specialist. You are encouraged to inform your GP of any medications prescribed through our service.

Weight loss medications may carry risks and side effects. You must read all patient information leaflets supplied with your medication. If you experience adverse effects, stop use immediately and seek medical attention. In an emergency, call 999.

8. Privacy and Data

We handle your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is used solely for the provision of your care and pharmacy services. We aim to respond to all data-related enquiries within 48 hours. Full details are available in our Privacy Policy.

9. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact Pharmacy Weight Loss St Helens through the contact details provided on our website. We are committed to resolving any concerns promptly and professionally.